ReLiveable.ai, a GAM Enterprises Company.

Effective Date: 04/09/2025

At ReLiveable, our mission is to provide comfort and connection through AI memorial voice companions, enabling families to engage in dynamic conversations with their deceased loved ones. We recognize the profound emotional and ethical responsibilities that come with this innovative technology. Our Ethical Guidelines outline our commitment to respect, transparency, and care, ensuring that our services honor the legacy of those remembered and support the healing process for the living.

1. Prioritizing Informed Consent

Principle: No voice cloning or personality simulation will occur without clear, informed consent from relevant parties.

Details:

Explicit Permission: Before creating an AI memorial voice companion, we require explicit consent from the family or legal representative of the deceased. This ensures the process aligns with the wishes of those closest to the individual.

Documented Approval: Consent must be documented through a signed agreement or recorded verbal approval, specifying the scope of use (e.g., personal family use, funeral home services). If the deceased left instructions (e.g., in a will or recorded wishes) regarding posthumous digital representations, we adhere to those directives.

Family Consensus: In cases where multiple family members are involved, we facilitate discussions to reach a consensus, preventing disputes and ensuring all voices are heard.

Revocability: Consent can be withdrawn at any time, and we will promptly delete any associated data or voice clones upon request, unless otherwise required by law.

Why It Matters: Consent respects the autonomy and dignity of the deceased, addressing concerns raised in sources like The false promise of keeping a loved one ‘alive’ with A.I. grief bots, which highlight the need for clear permissions in grief tech.

2. Ensuring Privacy and Data Security

Principle: Protecting personal data is fundamental to maintaining trust in our voice cloning for grief support.

Details:

Secure Data Handling: All audio samples, personality data, and user information are encrypted using industry-standard protocols (e.g., AES-256) during storage and transmission. Our servers comply with GDPR, HIPAA, and other relevant data protection regulations.

Limited Data Use: We collect only the data necessary to create an AI memorial voice companion (e.g., audio recordings, personality-related texts). Data is never used for purposes beyond the agreed service, such as marketing or third-party sharing, without explicit permission.

Anonymization: Any data used for improving our AI models is anonymized to prevent identification of individuals.

Data Deletion Policy: Upon request or after a specified retention period (default: 5 years, adjustable per user preference), we permanently delete all personal data, including voice clones, from our systems.

Transparency: We provide a clear privacy policy accessible on our website, detailing data collection, storage, and usage practices. Users receive regular updates on their data status.

Why It Matters: Privacy concerns are paramount in grief tech, as noted in Technology that lets us speak to our dead relatives - MIT Technology Review, emphasizing the need for robust data security to protect sensitive information.

3. Maintaining Authenticity and Respect

Principle: Our personality simulation for memorials strives to honor the true essence of the deceased, avoiding misrepresentation.

Details:

Accurate Representation: We use only verified audio and text data (e.g., voicemails, letters, or interviews) to create voice clones and personality simulations, ensuring the AI memorial voice companion reflects the individual’s tone, speech patterns, and values.

Family Input: Families are consulted during the simulation process to validate personality traits, ensuring the companion aligns with their memories and expectations.

No Fabrication: We avoid generating content that the deceased would not reasonably have said, such as opinions or statements outside their known beliefs. Our AI is programmed to prioritize authenticity over creative liberty.

Cultural Sensitivity: We respect cultural and religious norms regarding death and memorialization, tailoring our services to align with diverse traditions, as highlighted by ‘I felt I was talking to him’ - The Guardian.

Feedback Mechanism: Users can provide feedback to refine the companion’s responses, ensuring ongoing alignment with the deceased’s character.

Why It Matters: Misrepresentation risks dishonoring the deceased, a concern raised in When grief and AI collide - CNN Business, which stresses the importance of authenticity in AI memorials.

4. Supporting Emotional Well-Being

Principle: Our AI memorial voice companions are designed to aid healing, not hinder the grieving process.

Details:

Therapeutic Guidance: We collaborate with grief counselors and psychologists to ensure our technology supports healthy mourning practices, such as maintaining a “continuing bond” with the deceased, per research in AI simulations of loved ones help some mourners cope with grief - CBS News.

Usage Recommendations: We provide guidelines encouraging balanced use of interactive voice memorials, advising users to complement AI interactions with other grief support methods (e.g., counseling, support groups).

Emotional Monitoring: Our platform includes optional prompts to check in on users’ emotional state, offering resources like helplines or counseling referrals if signs of distress are detected.

Avoiding Dependency: Conversations are designed to foster closure and reflection, not to replace human relationships. We limit certain features (e.g., frequency of interactions) to prevent over-reliance, as cautioned in The Future of Farewells.

Customizable Boundaries: Users can set limits on conversation topics or duration to ensure interactions remain supportive and not overwhelming.

Why It Matters: Ethical grief tech must prioritize mental health, addressing concerns about dependency noted in Grieving relatives use AI - Washington Post.

5. Transparency in Operations

Principle: We are open about how our innovative grief technology works and its limitations.

Details:

Clear Communication: Our website and client materials explain the technology behind voice cloning technology for memorials and personality simulation, including its capabilities and boundaries, in accessible language.

Limitation Disclosure: We inform users that AI memorial voice companions are simulations based on available data, not sentient entities, to manage expectations and avoid misconceptions.

Process Transparency: Families and business partners receive detailed reports on how audio and personality data are used to create companions, including any AI-driven extrapolations.

Feedback Loop: We maintain an open channel for user feedback to improve our services and address concerns promptly.

Industry Collaboration: We engage with ethicists, funeral industry leaders, and grief experts to refine our practices, ensuring alignment with best standards, as seen in Utilizing AI in Funeral Services - Fortitude MSP.

Why It Matters: Transparency builds trust, especially in a sensitive field where users need clarity, per AI Preserves Deceased Loved Ones - ASME.

6. Responsible Use for Funeral Homes and Hospices

Principle: We ensure AI memorial services for funeral homes and voice cloning for hospice care are implemented ethically.

Details:

Client Education: We provide training for funeral home and hospice staff on the ethical use of AI memorial voice companions, covering consent, privacy, and client communication.

Usage Guidelines: Businesses are required to adhere to our ethical standards when offering ReLiveable’s services, including obtaining family consent and ensuring transparent pricing.

Monitoring Compliance: We conduct periodic audits of partner businesses to verify adherence to our guidelines, with the option to terminate partnerships for non-compliance.

Customized Solutions: We tailor implementations to respect the unique needs of each facility, ensuring voice cloning technology for hospice care aligns with their care philosophy.

Support Resources: We offer resources for businesses to educate clients about the benefits and ethical considerations of AI memorial services, enhancing trust and adoption.

Why It Matters: B2B partners must uphold the same ethical standards to maintain industry integrity, per The No. 1 Way Artificial Intelligence Will Revolutionize Funeral Service.

7. Preventing Misuse

Principle: We actively prevent the misuse of AI-powered voice interactions with companions to protect users and the deceased’s legacy.

Details:

Restricted Use Cases: Our technology is limited to memorial and grief support purposes, prohibiting uses like commercial exploitation, deception, or unauthorized content creation.

Content Moderation: AI responses are monitored to prevent inappropriate or harmful outputs, with human oversight for complex cases.

Access Controls: Only authorized users (e.g., family members, approved business staff) can access a companion, secured by multi-factor authentication.

Legal Safeguards: We comply with intellectual property and digital rights laws, ensuring voice clones are not used without legal authorization.

Reporting Mechanism: Users can report misuse or concerns through a dedicated portal, with swift investigation and resolution.

Why It Matters: Misuse risks undermining trust and causing harm, a concern highlighted in Deepbrain AI’s ethical considerations.

8. Continuous Improvement and Accountability

Principle: We are committed to evolving our practices to reflect ethical advancements and user needs.

Details:

Regular Reviews: We conduct annual reviews of our ethical guidelines, incorporating feedback from users, partners, and experts in AI ethics and grief counseling.

Independent Audits: We engage third-party auditors to assess our data security, consent processes, and AI outputs for compliance with ethical standards.

User Engagement: We host forums and surveys to gather user input on improving our services, ensuring they remain empathetic and effective.

Industry Leadership: We advocate for ethical standards in the grief tech industry, sharing best practices and collaborating on regulatory frameworks, as suggested by Tech companies in China use AI avatars - NPR.

Public Reporting: We publish an annual transparency report detailing our ethical performance, including data on consent disputes, data deletions, and user feedback.

Why It Matters: Accountability ensures long-term trust and relevance, addressing the evolving landscape of AI in memorials.